Privacy Policy for BēKin Home Services

Effective Date: Feb 7, 2025

Last Updated: Feb 7, 2025

This Privacy Policy explains how Retech LLC dba BēKin ("Company," "we," "us," or "our") collects, uses, discloses, and protects your personal information when you use our platform, mobile application, or website (collectively referred to as the "Platform"), including the BēKin Home Services app.

By accessing or using our services, you agree to the collection, use, and disclosure of your personal information as described in this Privacy Policy. If you do not agree, you must stop using the Platform.

1. INFORMATION WE COLLECT

We collect and process personal data from users, including customers and service providers, to operate and improve our Platform. The categories of information we collect include:

1.1 Information You Provide Directly

Name
Email address
Phone number
Profile picture
Payment details (collected by third-party payment processors)
Address and property details (for service requests)
Business or professional details (for service providers, such as licenses or certifications)
Any additional information you provide when communicating with us or creating a profile

1.2 Information We Collect Automatically

When you use the Platform, we may automatically collect:

Device Information: Device type, operating system, unique device identifiers
Log Data: IP address, browser type, access times, and pages visited
Usage Data: Interactions with the Platform, including clicks, searches, and service bookings
Location Data: Approximate location based on IP address (with user consent)

1.3 Information from Third Parties

We may receive information about you from third parties, including:

Social media accounts you use to register (e.g., Google, Facebook)
Background check or verification providers (for service providers)
Payment processors (e.g., transaction confirmation)

2. HOW WE USE YOUR INFORMATION

We use the personal information we collect to:

Provide and improve the Platform: Facilitate connections between users and service providers and enhance Platform performance
Manage user accounts: Create and maintain user profiles, including registration and authentication
Facilitate transactions: Process payments and service fees through third-party payment processors
Communicate with you: Respond to inquiries, send booking confirmations, and provide updates
Ensure safety and trust: Verify user identities and qualifications (for service providers) and detect and prevent fraud
Market our services: Send promotional offers, newsletters, and updates (with your consent)
Analyze trends: Monitor and analyze Platform usage to improve user experience

3. HOW WE SHARE YOUR INFORMATION

We do not sell your personal information. However, we may share information in the following cases:

3.1 With Service Providers and Business Partners

We may share your information with trusted third parties to provide and improve the Platform, such as:

Payment processors for transaction management
Background check and verification providers (for service providers)
Cloud storage and IT service providers
Marketing and analytics partners

3.2 With Other Users

When you book a service or respond to a service request, certain information (such as your name and location) may be shared with the relevant service provider or customer to facilitate the transaction.

3.3 Legal Obligations

We may disclose your information if required to do so by law or to:

Comply with a legal obligation
Protect and defend the rights or property of Retech LLC
Prevent or investigate possible wrongdoing in connection with the Platform
Protect the personal safety of users or the public

3.4 Business Transfers

If Retech LLC is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar tracking technologies to improve your experience on our Platform. These may include:

Essential Cookies: Necessary for the basic functioning of the Platform
Performance Cookies: Help us understand how users interact with the Platform
Marketing Cookies: Used to deliver relevant advertisements

You can manage your cookie preferences through your browser settings.

5. THIRD-PARTY SERVICES

The Platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. Please review their privacy policies before providing any information.

6. DATA RETENTION

We retain personal information for as long as necessary to provide our services and comply with legal obligations. When information is no longer needed, we securely delete or anonymize it.

7. SECURITY

We implement commercially reasonable measures to protect your information from unauthorized access, loss, or misuse. However, no method of transmission over the internet or electronic storage is 100% secure.

8. YOUR RIGHTS AND CHOICES

You have the following rights regarding your personal information:

Access: Request access to your personal data
Correction: Request corrections to inaccurate or incomplete information
Deletion: Request deletion of your personal data (subject to legal obligations)
Objection: Object to the processing of your personal data for certain purposes
Data Portability: Request a copy of your data in a structured format

You can exercise these rights by contacting us at help@bekin.io.

9. CHILDREN'S PRIVACY

Our Platform is not intended for children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete it.

10. INTERNATIONAL DATA TRANSFERS

If you are accessing the Platform from outside the United States, your information may be transferred to and processed in the United States. By using the Platform, you consent to this transfer.

11. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. Significant changes will be communicated via email or in-app notifications. Please review this page periodically for updates.

12. CONTACT US

If you have any questions or concerns about this Privacy Policy, please contact us:

📧 Email: help@bekin.io

📍 Business Address: 2495 Montauk Highway, Unit A, Bridgehampton, NY 11932